What is Telecare? It is simply Customer Relationship Management on the telephone.
Telecare also gives feedback if customers are unhappy or can see improvements to service that would make them use your service more. Results give valuable information for you:
- Establishing a profile
- Making your customers feel special
- Maximising marketing opportunities
- Giving valuable data that you can analyse and use to better your business
An example of how we do Telecare is:
A quarterly call to a set number of customers asking a carefully selected short number of questions in a more relaxed format than pure sales.
We believe continuity is essential in any marketing plan. Your mailer might go on file today, but what happens to your message then? Telecare keeps that message at the forefront of people's minds.
